When a lending institution processes your loan application, it accesses your credit report from one or more credit information companies — TransUnion CIBIL, Experian India, Equifax India, or CRIF High Mark. This access is called a credit bureau enquiry.
Hard enquiry: Made when a lender formally processes your application. Recorded on your credit file and may temporarily lower your CIBIL score by 5–10 points. Multiple hard enquiries in a short period have a larger effect.
Soft enquiry: A background check that does not affect your score. LendMitra does not perform soft enquiries — the credit pull is initiated only by the lending institution after your application is submitted.
Under the Credit Information Companies (Regulation) Act, 2005 and RBI guidelines, no credit bureau enquiry may be initiated without your explicit, informed, and voluntary consent. By proceeding with your loan application through LendMitra, you consent to the lending institution accessing your credit report.
You have the right to refuse. If you refuse, your loan application cannot be submitted to the lender.
If your CIBIL score is below 650, consider clearing overdue EMI or credit card payments, avoiding new applications for 3–6 months, and reducing credit card utilisation below 30%. A score of 700+ significantly improves approval chances and interest rates.
To dispute a credit report entry, contact the bureau's dispute portal. For unauthorised enquiries, email privacy@lendmitra.in or approach the RBI Ombudsman for Digital Transactions.
Karuppali Fin Mithra (OPC) Private Limited
Kozhikode, Kerala — 673 001
Email: privacy@lendmitra.in
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